In a move to assist in bolstering the company’s ability to deliver the full range of Avaya video conferencing solutions, WestconGroup Southern Africa is pleased to announce that Lionel Dartnall has further expanded his core technical skills in and around designing, deploying and supporting the full range of Avaya video conferencing solutions.
Until recently some of Dartnall’s unified communications credentials included: Alcatel Certified Pre-Sales Engineer, Alcatel Certified Field Expert, Alcatel Certified Sales Representative; Siemens Open Communications Associate; and Siemens Open Communications Professional. Today as an Avaya specialist, he has grown this portfolio to include certifications such as: Avaya Professional Design Specialist – Video, Networking and UC; Avaya Implementation Professional Specialist – IP Office; Avaya Professional Sales Specialist – Video, Voice and Networking; Avaya Support Professional Specialist – Scopia Endpoints; and Avaya Certified Support Specialist – Scopia.
Dartnall currently boasts more than 18 years of experience in the ICT industry, with a specific focus on product management and technical support skills in and around a myriad communication solutions and installations. Since joining the WestconGroup team in November last year he has dedicated his time in better understanding and growing his Avaya technical and sales skills, in a bid to better service the growing demand from resellers for the Avaya video conferencing suite.
“I like to use every opportunity to get involved with on-site technical implementation and support services, as I believe this is where you gain the intricate knowledge of the product you specialise in,” says Dartnall.
The specialties he brings to the fore are centred on unified communications, with a particular flair for video conferencing technologies and his skill sets WestconGroup resellers can tap into include: product management, pre-sales engineering, training, installation and support services.
“Lionel’s product knowledge, breadth of knowledge and the skills he has amassed in his time in the industry are unrivalled by any of our competitors. He forms a core part of our vision to better service our Avaya customers, drive better business value to our resellers as well as unpack the value of the Avaya video conferencing solutions to the Southern African market that WestconGroup services,” states Tiens Lange, Director Unified Communications and Collaboration Solutions at WestconGroup Southern Africa.