Johannesburg-based ICT and cloud solutions leader Elingo (Pty) Ltd. is a renowned services provider targeting the high-growth evolving multimedia contact centre and IP telephony space.
This progressive tech firm has established partnerships with industry leaders to ensure the supply of tailor-made, versatile and customisable solutions that integrate with any process or system.
One such alliance continues to make inroads into the industry – Elingo and its partner Genesys, recognised officially by Gartner as a leader in the 2018 Magic Quadrant for Contact Centre Infrastructure Worldwide – for the tenth time consecutively!
Genesys powers over 25 billion of the world’s best customer experiences per year, with the focus being on providing value through true omni-channel engagement.
On 17 May Gartner issued the updated 2018 Magic Quadrant for Contact Centre Infrastructure (CCI MQ), which confirmed the accolade bestowed upon Genesys.
Genesys was placed furthest among all vendors in completeness of vision for a decade – this validates the company’s mission to power the world’s best customer engagement solutions for organisations of all sizes – both in the cloud and on-premises.
It is a partnership that Elingo plans to highlight with its Gold sponsorship of the G-Summit Johannesburg 2018, scheduled for 17 July at The Forum, Bryanston.
This is a flagship African digital transformation event for all Genesys customers and partners in South East Africa.
Keynote speakers include Genesys CMO Merijn te Booij Paul McIntyre, Chief Sales Officer at Elingo, said the company will highlight innovation and what digitalisation means to businesses.
“We are very proud to be a Genesys partner. Our culture and focus is on ensuring value through solutions because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering,” said McIntyre.