The reinvention of retail following COVID-19

By: Cecil Ungerer, Chief Sales Officer at Smart Media

The lockdown in South Africa and many other countries around the world to limit the spread of the COVID-19 virus will put significant pressure on an already-strained global economy. Nowhere will this be felt more acutely than in the retail sector where all non-essential stores will be closed for at least 21 days.

Government has gazetted regulations where tenants will be able to either take a payment holiday on their rent or receive discounts from landlords during the lockdown. This is designed to mitigate against some of the economic implications of not being able to operate. However, there are still concerns around what will happen to the affected retailers following the COVID-19 pandemic.

The repercussions of a nationwide lockdown will only truly be felt once it is over. Job losses and business closures will become a massive issue despite the assistance provided by the government through the aforementioned regulations and initiatives such as the Solidarity Response Fund, a R30 billion UIF lifeline, and others. With the sector contributing approximately 20% of jobs in the country, any changes regardless of scale can create ripple effects beyond retail to impact everyone in the country.

While grocery and pharmaceutical stores will flourish during this crisis, other retailers will face what is referred to as an evolutionary bottleneck. This is when most living members of a species die and adaptive mutations flourish. And as in nature, there is no control of the mutations that will emerge. Clearly, retail will irrevocably change not only in developing markets such as  South Africa but also in first world ones such as the United States.