Hashiem Domingo and Janke Maree from IPT co-presented the ByteShift Thursday webinar to explain how Halo ITSM can revolutionise operations.
Ever wondered if it’s possible to rejuvenate and revolutionise your business? Yes is the answer! How? IPT’s professional services consultant division head Hashiem Domingo together with Janke Maree, an experienced professional services consultant at IPT, take you on a journey with Halo ITSM – an all-in-one IT service management platform.
IPT is a managed IT support service and cyber security provider for enterprises across several industries. This platform is at the core of IPT’s value proposition – to standardise business processes, lead improvement projects as well as IT service management and deployment of ITSM solutions.
Janke Maree.
Halo ITSM is designed to streamline the management of IT services, including incidents, assets, workflows, and reporting.
This platform is a game-changer that enhances service delivery with AI-powered, rapid and efficient ITIL-aligned enterprise solutions.
Some of the key features of Halo include a centralised service desk for ticketing, powerful automation tools to streamline processes, intuitive asset management modules and fully customisable dashboards to provide actionable insights.
Halo also offers a wide range of functionalities and features that elevate its capabilities including: incident management, knowledge base, self-service portal, change control, Artificial Intelligence, service catalogue and release management, among others.
There is also multi-language support for global teams and automated escalations to prioritise critical incidents and SLA tracking to maintain service standards. Together, these features deliver a comprehensive, flexible and user-friendly ITSM solution tailored to your organisation’s needs.
Previously, ITSM tools catered exclusively for IT and while this is still the primary focus, Halo is an exception because it makes provision for other areas and teams in your business, including HR, finance, sales and logistics.
Seamless ITSM in the fast lane
Among the hallmarks of a credible, effective technology solution is how versatile it is and how relevant it is for modern day workplaces, irrespective of industry or size.
Halo ITSM plays an integral role in major players in varied sectors, including Formula 1 racing and broadcasting.
But why? When it comes to automation and workflows, Halo is in a league of its own.
With Halo ITSM, workflows can be automated, from ticketing to routing to approvals and escalations. These workflows seamlessly flow from one step to the next, helping to streamline your manual efforts, while ensuring timely responses to service requests.
Another standout feature is the offer of robust asset and inventory management tools. This means the user is empowered to easily track all hardware and software assets, and automate inventory control.
Halo also offers IT asset management capabilities, which allows organisations to track and manage their assets – from acquisition to disposal. The benefits of this capability, along with inventory management and asset visibility result in improved ICT services management, assets are accurately recorded and readily available which minimises the risk of loss, and enhancing operational efficiency.
This level of visibility means better decision-making and resource allocation.
Reporting is another of the solution’s strengths and you can generate detailed reports and track key metrics. The customisable dashboards provide realtime insights which make data-driven decisions that much easier.
Customisation and flexibility
Features including branded user portals, a modular design, scalable for growth, and user permissions make this solution highly flexible and customisable.
Halo offers over a hundred integration options and is designed for ‘heavy lifting’ when it comes to integration with essential applications, and ensures that all IT and business processes are interconnected.
User demand and feedback will help shape Halo to meet all business IT requirements. It has a well-defined roadmap that highlights upcoming developments and features, including new integrations, workflow enhancements or advanced features.
New features released in Q2 2024 include AI search improvements, distribution list module, new Halo slack app, the ability to merge customers, as well as document management module, and access control enhancements.
Whichever way you cut it, Halo ITSM is a game-changer and will revolutionise IT service management going forward.