By Phil Lewis, Infor’s VP of Solution Consulting EMEA
Following two years of intense market disruption, automotive manufacturers and suppliers are eager for glimmers of positive news. Indeed, some regions and vertical segments are mitigating risks and addressing shortages with agile shifts and creative strategies. They provide pragmatic best practice models – and inspiration for the organisations still struggling with heavy revenue losses from the microchip shortage.
Undeniably, 2021 was a difficult year for manufacturers, OEMs, and suppliers. As we turned to 2022 to absorb and adapt to the many COVID-related blows, some predictions seem safe to bet on, including:
The disruption isn’t over
The aftermath of the COVID-19 pandemic will likely be felt for years, requiring all business leaders to remain vigilant to market changes and hyper-sensitive to providing safe work environments for their employees. Workforce attitudes about vaccines and testing policies will likely evolve as this divisive topic percolates with each new medical study released. Employee resistance and legal and political challenges to mandates could influence the ability to keep plants running at full capacity. While some back-office tasks can be done by remote workers, assembly line tasks can’t be done through a Zoom meeting. Change is here to stay, and automakers and suppliers need to act now to be well-prepared.
Product safety must remain a priority
We can’t blame every industry issue on COVID. Massive changes were on the horizon long before the pandemic hit: The transformative impact of CASE (Connected, Autonomous, Shared and Electrified), along with the demand for greater sustainability, better fuel economy, and increased safety cannot be overstated. Recalls continue to plague the industry. Innovation, particularly around electric vehicles, has taught some difficult lessons about the need for careful testing before rolling out new technology and components. The fire risk posed by lithium-ion batteries is just one example. This issue has been analysed from all sides, with reforms and safeguards put in place. A key takeaway, though, is that the impetus to innovate needs to be balanced against the need for caution and scrutiny. Fortunately, product lifecycle management solutions can help automakers and suppliers manage the entire process, from Research and Development stages to testing validation and engineering change management.
Agility will be a priority
The automotive industry has experienced several paradigm shifts recently, primarily driven by the seemingly unstoppable C.A.S.E. (Connectivity, Autonomous, Sharing/Subscription and Electrification). This impacts every aspect of the industry – from product design and development to manufacturing, distribution, sales, service, talent, and the aftermarket. The user experience has undergone a major transformation as well, with even mid-priced vehicles now equipped with myriads of luxuries. Upscale perks that are becoming standard fare include heated seats, camera-assisted parking, and collision avoidance sensors. These types of major changes demand unprecedented levels of business agility and correspondingly agile technology solutions. Cloud-based solutions–fast and easy to implement – provide flexibility and scalability in launching new business entities and models, new operational processes, and new partnerships.
More companies will enter the chip market
Modern vehicles utilise a wide array of microchips, regardless of the trim level, from basic to top of the line. Unfortunately, even though we’re approaching the end of 2021, microchips are still in short supply. This shortage is expected to persist into the next calendar year to a meaningful degree and is a significant hurdle the industry needs to address. Unfortunately, there are no quick or easy answers. Some OEMs are taking matters into their own hands bringing microprocessor production in-house. While this may mean more control, many experts consider this economically impractical as automotive chips are typically low-value, commoditised items, and investments in chip production – which is extremely capital-intensive – can take years to break even. Organizations will need to anticipate the changes, and act sooner instead of later to ensure adequate supply. Alliances and collaborative partnerships will become more important in 2022 as organisations will partner to extend their buying power. Ford’s recently-announced partnership with GlobalFoundries is a case in point. Cloud-based collaboration tools will help manage these multi-enterprise relationships.
Enhanced visibility will be a lifesaver
For forward-thinking manufacturers, software will save the day. Again. While manufacturing microchips may not be the answer for every organisation, turning to technology to help manage the supply chain is certainly a tactic every automotive OEM and supplier can employ. Tools for supply chain planning can help manufacturers monitor inventories, deliveries, shipping routes, expected deliveries – and the impact on sales orders if a delivery is delayed. While visibility into the problem may not make the components arrive any faster, being aware of the issues helps prepare, find alternatives, and set realistic expectations among customers. It makes a difference.
Business intelligence will turn chaos into actionable strategies
As companies set recovery strategies, data insights will be essential for making sense of the changes, and of the financial impact those changes bring. Many organisations are entering uncharted territory, unable to rely on previous strategies or historical plans. New reports will be needed. New KPIs must be determined. New ways of anticipating and measuring the impact and predicting outcomes will be required—and not just at the C-level but throughout the organisation. Augmented intelligence, artificial intelligence, machine learning, and digital platforms will be critical. Only advanced, modern solutions will be able to tackle the challenges. Increasingly, organisations will realise the value of smart analytics and machine learning/AI and will invest in solutions with these features built in.
Talent acquisition and retention will be elevated
Recruiting and retaining talent will be part of the strategic agenda to compete and thrive in 2022 and beyond. All roles have evolved. Soft skills like team collaboration, problem-solving, data management, and customer service, will be just as important as the ability to operate machinery. Furthermore, as CASE transforms the industry, and as Industry 4.0 and IoT drive the fusion of IT and OT (operational i.e. shop floor technology), digitally fluent talent will rapidly become the cornerstone of competitive advantage. Organisations need to address a shortage of right-skilled workers, including software architects and developers, data scientists, and other IT professionals. In addition, there is a ‘silver tsunami’ of skilled workers who are retiring, in many cases taking years of knowledge with them. The ability to capture and institutionalise this (often tribal) knowledge is also vital in order to maintain forward momentum. Automotive employers will need to offer technology courses and training to help reskill the existing workforce and attract recruits. Recent graduates entering the job market expect to see easy-to-use software, much like the solutions they use in their day-to-day lives. Organisations will need to provide an elevated employee experience to attract and retain the best and the brightest and position themselves to win in the new normal. Talent solutions that incorporate leading practices and provide these rich employee experiences will help organisations recruit, train, and retain the right employees and match them with appropriate roles to maximise their potential, build successful careers, and grow in value to the organisation.
Sustainability will continue to grow in importance
Environmental ramifications will continue to have a significant impact on industry trends and direction. ‘Circular Industrial Sustainability’ and ‘Carbon Neutrality’ are two terms that have entered the manufacturing lexicon and are appearing with increasing frequency in discussions about the future direction of the automotive industry, and EVs are seen by some as a panacea for all that ails us. However, it’s important to note that EVs present their own set of environmental challenges, among them, the high energy consumption used to manufacture them (especially in the case of aluminum), the highly-destructive and toxic mining of critical rare earth elements, the looming problem of massive numbers of batteries, filled with toxic chemicals, that will need proper disposal, and the increasing demand for (largely fossil-fuel generated) electricity. A broader, end-to-end view of the issues and challenges – instead of a fixation solely on tailpipe emissions – is needed to resolve these and other challenges, along with good faith negotiations and fact-based conversations between different and often widely-divergent political and socio-economic interests. The ability to effectively gather and mine data, from a wide variety of sources both within and outside the industry, to inform these decisions will be an important enabler in this regard.
While the rest of 2022 is likely to bring with it more of the same challenges that bombarded automakers in the past year, there will also likely be some new surprises as well. Organisations must be prepared for the known challenges, but perhaps more importantly for the unforeseen ones. If there’s one thing we’ve learned over the past year and a half, it’s that we can’t take ‘normal’ for granted anymore. Resilience, agility, adaptability, and collaboration are the new coins of the realm. Highly agile, flexible digital ‘cores’ such as Infor’s cloud ERP suites, can provide a strong foundation on which to thrive in a constantly-disrupted world.