The 2022 BPESA Alchemy Awards winners announced!

Share this...

Investors across the globe congregated at The South Africa GBS Investor Conference which was hosted in Umhlanga, KZN from 8 to 10 November. This productive event culminated in the prestigious BPESA Alchemy Awards Banquet running under the Theme of ‘SA’s Got GBS Talent’ on Thursday, 10 November.

“I’d like to congratulate all the nominees and winners at this year’s awards banquet, all of whom are ensuring the continued growth of the global business services [GBS] sector in South Africa,” said Reshni Singh, CEO of BPESA. “This evening was a wonderful opportunity to reward professionals and organisations for their outstanding performance, celebrating a shared vision and upholding the spirit of achievement and excellence.”

Award categories were announced on 23 September with submissions made by 14 October and judging taking place from 18 to 30 October. The judges consisted of an independent national and international panel of industry experts who assessed each of the finalists before announcing the shortlisted candidates. After a series of interviews from 1 to 5 November, the winners were chosen with the announcement made at the banquet.

CEO Awards

  • Top BPESA Future Skills Platform Adopter 2022 – Shadow Careers
  • Top Achiever BPESA Future Skills Achiever 2022 – Emmaneul Walters
  • Top Inclusive Hiring Award 2022 – CCI South Africa
  • Top SA Youth Adopter Award – CareerBox
  • COVID Protocol Compliance Award – CCI South Africa, iContact, Merchants, WNS, Webhelp and Outworx
  • CEO Recognition Award – Andy Searle, Paladin Consulting, Tracey Swart, Harambee, Ambassador Sadick Jaffer, InvestSA and Rod Jones, RJCC

BPESA Alchemy Awards – Individuals

  • Top GBS Customer Service Professional Award – Ryan Small, WNS South Africa
  • Top GBS Collections Professional Award – Thembi Shange, WNS South Africa
  • Top GBS Sales / Marketing Professional Award – Sharmini Govender, StarTek
  • Top GBS Support Professional Award – Fuziswa Moyo, Quantanite
  • Top GBS Trainer / Coach Award – Lee Hendricks, WNS South Africa
  • Top GBS Analyst Award – Tamez Govender, CCI South Africa
  • Top GBS Quality Professional Award – Raelene Pillay, CCI South Africa
  • Top Workforce Planning Award – Sean Burr, SoluGrowth
  • Top GBS Team Leader Award – Kaylen Moodley, WNS South Africa
  • Top GBS Operations Manager Award – Marlena de Langa, iContact BPO

BPESA Alchemy Awards – Organisations

  • Top Technical Innovation Award – InterviewMe
  • Top Non-technical Innovation Award – WNS South Africa
  • Top Service Provider Award – Ucademy
  • Top Work@Home/Hybrid Solution – Merchants South Africa
  • Top Offshore Campaign – Capita
  • Top Onshore Campaign – CCI South Africa
  • Top Shared Services Centre Award – SoluGrowth
  • Top Emerging Operator – Surgo
  • Top BPO Operator – WNS South Africa

Many global and regional companies have set up or expanded their operations successfully in South Africa, with GBS considered to be the country’s fastest-growing sector. Some of the industry verticals adopting GBS include technology and communications, financial services, legal and healthcare – with a particular focus on inclusive and youth hires. The conference and awards ceremony will extend this positive trajectory and position the country as a key business process outsourcing (BPO) destination.

Special thanks are extended to National Partners: dtic, InvestSA, Harambee; Host Partners: KZN Department of Economic Development, Tourism and Environmental Affairs (KZN EDTEA), Trade and Investment KZN (TIKZN), Invest Durban and eThekwini Municipality; Gold Partner: GGDA; Silver Partners: WNS, Synergy, and Outworx. BPO Partner: TransUnion; Human Engagement Partner: RewardsCo; and Professional Shared Services Partner: Blake Group, Regional Partner; CapeBPO and a number of exhibitors and award prize partners.

For more information, visit:


Facebook: BPESA BPO

Twitter: @BPO2SA

LinkedIn: BPESA


To find out more on how to get involved or for sponsorship opportunities, contact

For any international visitors looking to expand their global delivery capability, contact